A/R recovery
A/R Recovery Services and Aged Claims Follow-Up
Unpaid claims do not resolve themselves. We work your insurance A/R by age, value and deadline, and follow up with payers until each claim is paid, corrected or appealed.
Ways we can help
- One-time aged A/R cleanup
- Ongoing A/R follow-up
- Payer escalation
- Filing-limit tracking
- Write-off review with your approval
The problem
Why A/R keeps growing
A/R grows when follow-up falls behind. The older a claim gets, the harder it is to collect.
How we handle it
How we recover A/R
Follow-up runs on a structured, documented process, and we keep notes on each account.
- Aging analysis by payer and bucket
- Prioritization by value and deadline
- Payer portal and phone follow-up
- Corrected claims and reconsiderations
- Appeals for wrongly denied claims
- Credit balance identification
- Documented notes on every account
- Write-off recommendations for your approval
Prioritization
How we decide what to work first
| A/R bucket | Typical focus |
|---|---|
| 0–30 days | Confirm acknowledgment and processing; fix rejections immediately |
| 31–60 days | Status checks on unpaid claims; resolve requests for information |
| 61–90 days | Escalate with payers; corrected claims and reconsiderations |
| 90+ days | Appeals where still possible; filing-limit review; write-off recommendations for your approval |
Within each bucket, higher-value claims and claims closest to a filing or appeal deadline are worked first.
Process
Our A/R recovery process
Analyze
We break down your A/R by payer, age and reason.
Prioritize
Claims are ranked by value and how close they are to a deadline.
Follow up
Payers are contacted and each claim is corrected, appealed or escalated.
Resolve
Claims are closed as paid, adjusted or written off with your approval.
Why it matters
Why structured A/R follow-up matters
FAQ
A/R Recovery Services and Aged Claims Follow-Up: common questions
Can you clean up old A/R from a previous billing company?
Yes. A/R cleanup is often a separate project. We review what is still collectable based on payer deadlines and documentation, and work those claims first.
Will you write off balances without asking?
No. Write-off recommendations are documented and shared with you for approval.
Do you handle patient balances?
A/R recovery focuses on insurance balances. Patient balance handling depends on your practice’s policies and can be discussed during the review.
Related services
Services that work alongside a/r recovery
Let’s take a closer look at your revenue cycle
Tell us what’s getting stuck. Denials, old A/R, credentialing, reports nobody reads? We’ll look at how you work now and tell you straight what we’d change, and why.